A few weeks back my 12 year-old daughter and I arrived at the reception of a local leisure facility. We walked up to the desk. The young woman behind it failed to acknowledge me. This was because a colleague of hers, another young woman, was reading aloud from a newspaper. It was a tale of domestic violence, possibly involving a celebrity. As I stood waiting, attempting to establish eye contact with Young Woman 1, Young Woman 2 broke off to exclaim:
"He beat her up, he did! Just for that!"
"Hello," I said, to YW1 and held up our membership cards pointedly. At last I had her attention, but my competitor remained in the game. YW2 resumed reading her tabloid tale. YW1 was clearly interested. The details became more graphic.
"Oi," I said, annoyed. "I don't want to hear all that, if you don't mind." This was true, but there was more to it than that. "There's kid here," I said, nodding at my daughter. She, have arrived at an embarrassable age, looked embarrassed. But I was seeking to protect her. She is blessed with one of those imaginations that sometimes gets the better of her. Sometimes, she asks me to switch off the news.
That phrase, "the customer is always right". YW2 hasn't heard it. "No good hiding her away from it," she told me, with a sincerity whose vehemence surprised me. "Things like that happen in real life. This is the 21st Century."
"Don't be cheeky," I advised her, warningly.
We passed through the turnstile. For the next hour I turned the incident over in my head. I was afraid I'd sounded prim, but not very. YW1 hadn't exactly covered herself in glory, but she'd been under a degree of social pressure. YW2, though, had clearly been rude. I was right to take issue over that.
But what's stayed with me was that remark about the 21st Century. It had been neither the time nor place for her to make it, but it was plain that YW2 believed she had an important point. And at a different time, in a different place and with a different kind of story being told, I might have agreed with her.
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